Terms of service

Last updated: 27 July 2026

These Terms of Service govern your access to and use of the Sun & Soul Jamaica website, online store, Inner Circle membership and related services.

Throughout these Terms, “Sun & Soul Jamaica”, “we”, “us” and “our” refer to Sun & Soul Jamaica, owned and operated by Tracean Miller.

By visiting our website, creating an account, submitting content, purchasing a product, joining the Inner Circle or otherwise using our services, you agree to these Terms of Service.

Please read them carefully before using the website.

1. Our business

Sun & Soul Jamaica is an online cultural and creative business celebrating Jamaica through art, stories, cultural content, thoughtfully created products and membership experiences.

Our business contact information is:

Sun & Soul Jamaica
Operated by Tracean Miller, Sole Proprietor
29 Hillview Close
Kingston 8, Jamaica
Email: tracean@sunandsouljamaica.com

Sun & Soul Jamaica currently operates online and does not maintain a public retail or walk-in location.

2. Related policies

These Terms of Service should be read together with our:

• Privacy Policy;
• Shipping Policy;
• Return and Refund Policy;
• Inner Circle Subscription and Cancellation Policy; and
• Contact Information Policy.

These policies form part of the agreement between you and Sun & Soul Jamaica.

Where a specific policy addresses a matter in greater detail, that policy will apply to that matter.

3. Eligibility to use the website

You must be at least the age of majority in your country, state, province or territory to make a purchase or enter into a paid membership agreement.

A person who has not reached the applicable age of majority may use the website only with the involvement and permission of a parent or legal guardian.

By using the website or placing an order, you represent that you are legally able to enter into this agreement.

4. Website use

You may use the Sun & Soul Jamaica website only for lawful, personal and non-commercial purposes unless we provide written permission for another use.

You must not:

• use the website for unlawful, fraudulent or deceptive purposes;
• interfere with the operation or security of the website;
• attempt to gain unauthorised access to an account, system or network;
• transmit malicious code, viruses or harmful software;
• collect or scrape information from the website without permission;
• impersonate another person or misrepresent your identity;
• submit false, misleading or inaccurate information;
• reproduce or commercially exploit website content without permission;
• use automated systems to copy, extract or republish our content;
• use our artwork, photographs, stories or other content to train artificial intelligence systems without express written permission; or
• use the website in a manner that infringes the rights of Sun & Soul Jamaica, our artists, contributors, customers or any other person.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

5. Products and services

We aim to present our products and services as accurately as reasonably possible.

However:

• colours may appear differently depending on the customer’s screen or device;
• placement, scale or minor production details may vary slightly;
• made-to-order items may contain small differences resulting from the production process;
• product packaging may change;
• product availability may vary by destination; and
• photographs may include styling items that are not part of the product being sold.

The product title, description and listed contents should be reviewed before purchase.

We reserve the right to modify, discontinue or limit any product or service at any time, subject to fulfilling existing obligations and applicable law.

6. Made-to-order products

Many Sun & Soul Jamaica products are produced only after an order is placed.

Customers are responsible for carefully reviewing:

• product descriptions;
• sizing information;
• colour selections;
• quantities;
• personalisation details, where applicable;
• delivery information; and
• all other order details

before completing a purchase.

Made-to-order products cannot ordinarily be returned or exchanged because of an incorrect size or colour selection, a change of mind or personal preference. This does not limit any consumer right that cannot legally be excluded.

Please review our Return and Refund Policy for complete information.

7. Prices and payment

Prices are displayed in the currency indicated on the product page or at checkout.

Standard shipping is included in the displayed prices for eligible products delivered to supported destinations. Customers will not ordinarily be charged an additional standard shipping fee at checkout.

Customs duties, import taxes, local handling charges, brokerage fees and similar charges imposed by the destination country are not included unless expressly stated. These charges remain the responsibility of the customer or recipient.

We reserve the right to change prices before an order is placed.

Once an order has been accepted, we will not change its product price solely because the price later increases or decreases.

Payment must be successfully authorised before an order can be processed.

8. Orders

Submitting an order does not automatically mean that the order has been accepted.

We may refuse, limit or cancel an order where reasonably necessary, including where:

• payment cannot be authorised;
• a product is unavailable;
• the order appears fraudulent;
• pricing or product information contains a clear error;
• fulfilment is unavailable for the destination;
• the order violates these Terms; or
• we are legally unable to fulfil the order.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

We may limit quantities purchased by the same person, customer account, household, payment method or delivery address.

Products purchased from Sun & Soul Jamaica may not be reproduced, counterfeited or represented as authorised Sun & Soul products.

9. Order information

You agree to provide current, complete and accurate information when placing an order or creating an account.

You are responsible for checking your:

• name;
• email address;
• billing information;
• delivery address;
• product selections; and
• payment details.

Contact us immediately if you discover an error.

We will try to assist, but changes or cancellations cannot be guaranteed once production or fulfilment has begun.

10. Shipping and delivery

Order production, fulfilment, shipping, tracking, customs charges and delivery are governed by our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Sun & Soul Jamaica is not responsible for delays caused by carriers, customs authorities, weather, service disruptions, incorrect customer information or other circumstances outside our reasonable control.

Nothing in this section limits rights or remedies that cannot legally be excluded.

11. Returns, refunds and cancellations

Returns, replacements, refunds, product claims and order cancellations are governed by our Return and Refund Policy.

Customers must contact us before returning any item.

Products must not be sent to our business address, a fulfilment facility or any other location without written return instructions.

12. Inner Circle memberships

The Inner Circle is a recurring paid membership offered by Sun & Soul Jamaica.

Membership plans, automatic renewal, billing, cancellation, failed payments, access periods and quarterly collectible eligibility are governed by our separate Inner Circle Subscription and Cancellation Policy.

Inner Circle membership benefits:

• are personal to the registered member;
• may not be transferred, shared, sold or reproduced;
• remain subject to an active and properly paid membership;
• may change as the Inner Circle develops; and
• may be subject to separate eligibility dates, availability requirements or release terms.

Member-only discount codes, early-access links, private content and other restricted benefits must not be publicly distributed or shared with non-members.

Quarterly physical collectibles are included with the annual Collector membership only and remain subject to the eligibility requirements stated in the Inner Circle Subscription and Cancellation Policy.

13. Member pricing and limited releases

Member pricing, early-access opportunities and priority access do not guarantee that a particular product will remain available.

Limited releases may sell out, be withdrawn or be subject to quantity restrictions.

Inner Circle benefits cannot ordinarily be combined with other promotions unless expressly stated.

Membership pricing and access must not be used for unauthorised commercial resale.

14. Digital content

Digital downloads, private gallery materials, cultural drops, journals, videos, photographs, illustrations and other digital materials are provided for the purchaser’s or member’s personal use unless otherwise stated.

You may not:

• reproduce them for commercial use;
• resell or redistribute them;
• upload them to public file-sharing services;
• remove copyright or attribution notices;
• present them as your own work;
• use them to create competing products; or
• provide paid or restricted Inner Circle content to non-members.

Access to particular digital membership content may end when the applicable paid membership period expires.

15. Cultural, historical and memory-based content

Sun & Soul Jamaica publishes cultural stories, historical reflections, family memories, contributed recollections and creative interpretations.

We aim to present this content thoughtfully and responsibly. However, memory-based content may reflect the personal recollection, perspective and experience of the contributor.

Where a story is identified as a memory or personal account, it should not necessarily be understood as a complete or definitive historical record.

We may correct or update cultural and historical content where new information becomes available or where clarification is reasonably required.

16. Story and memory submissions

Sun & Soul Jamaica may invite customers, community members or Inner Circle members to submit memories, stories, photographs, comments or other contributions.

By submitting material, you confirm that:

• the material is your own or you have permission to submit it;
• it does not knowingly infringe another person’s copyright, privacy or other rights;
• the information you provide is truthful to the best of your knowledge; and
• any individuals identified in private photographs or sensitive material have provided appropriate permission where required.

Submitting material does not guarantee that it will be published, featured or accepted into the Preservation Project.

Unless the submission form expressly states otherwise, submission gives Sun & Soul Jamaica permission to receive, store, review and contact you about the material for editorial consideration.

Any broader permission to edit, publish, reproduce, promote or include a contribution in a website feature, publication, exhibition, printed collection or other Sun & Soul project may be governed by the consent provided through the submission form or a separate written agreement.

Contributors retain ownership of their original material unless a separate written agreement provides otherwise.

17. Intellectual property

The Sun & Soul Jamaica name, branding, logo, website design, written content, product concepts, cultural features, photographs, illustrations, graphics, videos and other materials are owned by, licensed to or used with permission by Sun & Soul Jamaica.

Artwork featured on the website may remain the intellectual property of the contributing artist or rights holder.

Purchasing a product does not transfer copyright, trademark rights or other intellectual property rights to the customer.

You may not copy, reproduce, modify, publish, distribute, sell, license or commercially exploit our content without written permission from the relevant rights holder.

You may share links to publicly available website pages for personal, non-commercial purposes, provided that the content is not altered or presented misleadingly.

18. Reviews, comments and other communications

Where you submit a review, comment or other public communication, you agree not to submit content that is:

• unlawful;
• abusive, threatening or discriminatory;
• knowingly false or misleading;
• defamatory;
• obscene;
• fraudulent;
• commercially promotional without permission;
• invasive of another person’s privacy; or
• infringing of copyright or other rights.

We may moderate, refuse or remove public content where reasonably necessary.

We are not required to publish every review, comment or submission.

19. Third-party services and links

Our website may use or link to services operated by third parties, including ecommerce, payment, fulfilment, delivery, email, analytics and social-media providers.

Your use of a third-party service may be governed by that provider’s own terms and privacy practices.

We are not responsible for the content, security, availability or independent conduct of third-party websites or services, except to the extent required by law.

A link to a third-party website does not necessarily constitute an endorsement.

20. Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your customer-account credentials and for activity occurring through your account.

Please notify us promptly if you believe your account or payment information has been accessed without authorisation.

21. Errors and corrections

Website information may occasionally contain typographical errors, inaccuracies or omissions relating to:

• product descriptions;
• prices;
• availability;
• promotions;
• delivery estimates;
• membership benefits; or
• other content.

We may correct an error and update information where reasonably necessary.

Where a material error affects an order already placed, we will contact the customer and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the order.

22. Service availability

We do not guarantee that the website or every feature will always be uninterrupted, secure or error-free.

Access may be temporarily unavailable because of:

• maintenance;
• technical failures;
• service-provider interruptions;
• security concerns;
• updates; or
• circumstances outside our reasonable control.

We will take reasonable steps to restore service but are not responsible for temporary interruptions beyond our control, except where liability cannot legally be excluded.

23. Disclaimer and limitation of liability

To the fullest extent permitted by applicable law, Sun & Soul Jamaica will not be liable for indirect, incidental, special or consequential loss arising from the use of the website, products, membership content or services.

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• wilful misconduct;
• liability that cannot legally be excluded;
• mandatory consumer protections; or
• any other matter for which exclusion would be unlawful.

Products, cultural content and membership materials are not intended to provide medical, legal, financial or other regulated professional advice.

24. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable expenses arising directly from:

• your unlawful use of the website;
• your material breach of these Terms;
• content you submit without the necessary rights or permissions; or
• your infringement of another person’s rights.

This section does not apply where the loss was caused by Sun & Soul Jamaica’s own unlawful conduct or negligence.

25. Events outside our reasonable control

Sun & Soul Jamaica will not be responsible for failure or delay caused by circumstances outside our reasonable control, including:

• severe weather;
• natural disasters;
• carrier interruptions;
• customs delays;
• labour disruptions;
• internet or platform outages;
• government restrictions;
• supply shortages;
• fulfilment interruptions; or
• other comparable events.

We will take reasonable steps to communicate significant delays and fulfil outstanding obligations where possible.

26. Suspension and termination

We may suspend or terminate access to the website, an account or restricted content where:

• these Terms are materially violated;
• unlawful or fraudulent activity is suspected;
• payment remains outstanding;
• private membership content is distributed without permission;
• another person’s rights are infringed; or
• suspension is reasonably necessary to protect the website, customers, artists or Sun & Soul Jamaica.

Termination does not remove payment obligations or rights that arose before termination.

Where an Inner Circle membership is cancelled, billing and access will be handled in accordance with the Inner Circle Subscription and Cancellation Policy.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

28. No waiver

If Sun & Soul Jamaica does not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

29. Entire agreement

These Terms and the policies incorporated into them form the agreement between you and Sun & Soul Jamaica regarding your use of the website and services.

They replace previous general statements or understandings concerning the same subject, except for separate written artist, contributor, supplier or partnership agreements.

30. Governing law

These Terms are governed by the laws of Jamaica, without limiting any mandatory consumer protection available to a customer under the laws of their place of residence.

Before beginning formal proceedings, we encourage customers to contact us so that we may attempt to resolve the matter directly.

Subject to any consumer right that requires otherwise, disputes arising from these Terms will be subject to the jurisdiction of the courts of Jamaica.

31. Changes to these Terms

We may update these Terms as the website, products, membership or legal requirements change.

The revised version will be posted on this page with an updated revision date.

Changes will apply prospectively unless applicable law requires otherwise.

Material changes affecting an existing recurring membership will be communicated where required before they apply to a future renewal.

32. Contact us

Questions about these Terms of Service may be sent to:

Sun & Soul Jamaica
Operated by Tracean Miller
29 Hillview Close
Kingston 8, Jamaica
Email: tracean@sunandsouljamaica.com

Customer-service hours:
Monday to Friday
9:00 a.m. to 5:00 p.m. Eastern Time