Shipping policy
Last updated: 27 July 2026
Sun & Soul Jamaica currently ships eligible products to addresses within the United States, Canada and the United Kingdom.
Many of our products are created especially after an order is placed. Please review the information below before completing your purchase.
1. Shipping costs
Standard shipping is included in the prices displayed on the Sun & Soul Jamaica website.
Customers will not ordinarily be charged a separate standard shipping fee at checkout for eligible products shipped to one of our supported destinations.
Shipping included in the displayed price does not include customs duties, import taxes, local handling charges or other fees imposed by the destination country.
Express or upgraded shipping is not currently included unless expressly offered and stated at checkout.
2. Order fulfilment
Many Sun & Soul Jamaica products are made to order through our fulfilment partner.
Standard fulfilment generally takes approximately 2 to 5 business days before an order is shipped. Fulfilment may take longer during holidays, high-volume periods, product shortages or when an order requires additional review.
Business days do not include weekends or public holidays.
3. Estimated shipping and delivery times
Most Sun & Soul Jamaica products require approximately 2 to 5 business days for production and fulfilment before they are shipped.
After fulfilment, delivery time varies according to the product, destination, fulfilment location, shipping carrier and customs processing.
As a general guide:
- standard domestic shipping within the United States and Canada generally takes approximately 3 to 4 business days after fulfilment;
- delivery to the United Kingdom and other international destinations may take longer depending on where the product is fulfilled; and
- in some circumstances, international standard delivery may take up to 20 business days after fulfilment.
Where available, the estimated delivery date provided for the specific order will offer the most relevant guidance.
Delivery times are estimates and are not guaranteed. Sun & Soul Jamaica is not responsible for delays caused by carriers, customs authorities, severe weather, service interruptions, incorrect addresses or other circumstances outside our reasonable control.
4. Tracking information
When tracking is available, customers will receive a shipping confirmation email after the order has been fulfilled and dispatched.
Tracking information may take time to update after the carrier receives the package.
Customers are responsible for providing a valid email address at checkout so that order and tracking updates can be received.
5. Multiple shipments
Products within the same order may be produced at different fulfilment locations or require different packaging.
As a result, an order may arrive in more than one shipment. Customers will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple packages.
Where available, separate tracking information may be provided for each shipment.
6. Customs duties, import taxes and handling charges
Orders shipped internationally may be subject to customs duties, import taxes, value-added tax, brokerage charges or local handling fees imposed by the destination country.
These charges:
- are not included as part of Sun & Soul Jamaica’s standard shipping;
- are not controlled or collected by Sun & Soul Jamaica unless expressly stated at checkout; and
- are the responsibility of the customer or recipient.
The amount charged may depend on the destination, order value, product type and local import rules. Printful similarly advises that customers may be responsible for customs fees charged by the destination country.
Customers should consult their local customs authority when they require information about possible import charges.
Refusing to pay applicable customs or import charges does not automatically entitle the customer to a refund.
7. Correct shipping information
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please review your:
- recipient name;
- street address;
- apartment or unit number;
- city;
- parish, state, province or county;
- postal code; and
- country
before completing checkout.
If you notice an error, contact tracean@sunandsouljamaica.com immediately.
Address changes cannot be guaranteed after an order has entered fulfilment. If an order must be produced or shipped again because the customer provided an incorrect or incomplete address, the customer may be responsible for the additional production or delivery costs, except where prohibited by law.
8. Delayed orders
Delivery estimates are not guaranteed.
If your tracking information has not updated or the estimated delivery period has passed, please allow an additional 2 business days, as carriers may experience delays that are not immediately reflected in tracking.
After that time, contact us at tracean@sunandsouljamaica.com with:
- your full name;
- order number; and
- delivery address.
We will review the available tracking information and assist with the next appropriate step.
9. Lost packages
A package will not automatically be considered lost solely because it arrives after the estimated delivery date.
Customers should first:
- review the tracking information;
- confirm that the shipping address is correct;
- check with household members or neighbours;
- check any secure delivery area; and
- contact the carrier where appropriate.
If the package still cannot be located, contact us promptly at tracean@sunandsouljamaica.com.
Claims relating to lost packages will be reviewed based on the carrier’s tracking information, delivery confirmation and fulfilment partner requirements.
10. Packages marked as delivered
Sun & Soul Jamaica is not automatically responsible for packages marked as delivered by the carrier.
If tracking shows that a package was delivered but it cannot be found, the customer should check the delivery area, household members, neighbours and the carrier before contacting us.
We will assist with reviewing the available information, but a replacement or refund is not guaranteed where the carrier confirms delivery to the address provided by the customer.
Nothing in this section limits any consumer right that cannot legally be excluded.
11. Returned or unclaimed packages
Packages may be returned because of:
- an incorrect or incomplete address;
- unsuccessful delivery attempts;
- failure to collect the package;
- refusal of delivery; or
- unpaid customs or import charges.
Customers should contact Sun & Soul Jamaica before requesting that a returned package be resent.
Additional production or shipping costs may apply when the return resulted from incorrect customer information, failure to collect the package or refusal to pay applicable import charges.
12. Inner Circle quarterly collectibles
Standard shipping for quarterly physical collectibles is included with the annual Collector membership.
Monthly Member subscriptions do not include quarterly physical collectibles.
Collectors will not ordinarily be charged an additional standard shipping fee for an eligible collectible delivered during their active, paid annual membership period.
Collectors remain responsible for any customs duties, import taxes or local handling fees imposed by the destination country.
Collectors must maintain current and accurate shipping information in their customer account. Sun & Soul Jamaica is not responsible for a collectible sent to an outdated address that the member did not update before fulfilment began.
Collectible eligibility is also subject to the separate Inner Circle Subscription and Cancellation Policy.
13. Supported destinations
Sun & Soul Jamaica currently ships eligible products to:
- the United States;
- Canada; and
- the United Kingdom.
Certain products may have destination-specific restrictions. If an item cannot be shipped to the address provided, we will contact the customer to discuss the available options.
14. Contact us
For questions about shipping or delivery, contact:
Sun & Soul Jamaica
Operated by Tracean Miller
Email: tracean@sunandsouljamaica.com
Customer-service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time