Cancellation policy
INNER CIRCLE SUBSCRIPTION AND CANCELLATION POLICY
Last updated: July 27, 2026
This Purchase Options Cancellation Policy applies to recurring Inner Circle memberships offered by Sun & Soul Jamaica, operated by Tracean Miller.
By purchasing an Inner Circle membership, you agree to the recurring billing, renewal and cancellation terms described below.
1. Membership plans
The Inner Circle currently offers the following subscription plans:
- Member: $9.99 billed monthly
- Collector: $99 billed annually
There is no free trial and no minimum membership commitment. Members may cancel at any time in accordance with this policy.
2. Automatic renewal
Inner Circle memberships renew automatically until cancelled.
The payment method provided at checkout will be charged:
- every month for the Member plan; or
- every year for the Collector plan.
By purchasing a membership, you authorize Sun & Soul Jamaica and its payment service providers to charge the applicable recurring membership fee to your selected payment method at the beginning of each billing period.
3. Cancelling your membership
You may cancel your Inner Circle membership at any time through your customer account on the Sun & Soul Jamaica website.
To prevent another recurring charge, cancellation should be completed before your next scheduled renewal date.
Cancelling your membership stops future renewals. You will continue to receive the membership access and benefits associated with your plan until the end of the billing period for which you have already paid.
After that paid billing period ends, access to Inner Circle benefits, including member-only pricing, cultural content, early access, special releases and other membership privileges, will end.
A cancelled subscription cannot be reactivated. A former member who wishes to return must purchase a new subscription.
4. Refunds following renewal
Membership charges are generally non-refundable.
Cancelling a membership does not retroactively cancel or refund a payment that has already been processed. Sun & Soul Jamaica does not provide prorated refunds or credits for partially used monthly or annual membership periods.
Exceptions may be considered for:
- duplicate charges;
- confirmed billing errors;
- unauthorised charges reported promptly; or
- circumstances in which a refund is required by applicable law.
To report a billing problem, contact us at tracean@sunandsouljamaica.com.
5. Failed payments
If a recurring payment is unsuccessful, additional attempts may be made using the payment method associated with the membership.
Members will have up to 28 calendar days from the first failed payment attempt to update or correct their payment information.
Membership access may remain available during this payment-correction period. However, a membership with an outstanding payment will not be considered an active, paid membership for eligibility-based benefits, including quarterly collectibles.
If the payment remains unsuccessful after the 28-day period, the membership may be suspended or cancelled and access to Inner Circle benefits may end.
Members are responsible for keeping their payment details current through their customer account.
6. Quarterly collectibles
Quarterly physical collectibles are included with the annual Collector membership only. Monthly Member subscriptions do not include quarterly physical collectibles.
To qualify, a Collector must have an active, fully paid annual membership during the eligibility period announced for that quarter.
If a Collector cancels their membership, future renewal charges will stop, but the member will remain eligible for quarterly collectibles scheduled within the annual membership period that has already been paid for. No quarterly collectibles will be provided after that paid membership period ends.
Eligibility dates, fulfilment timelines, shipping details and any collectible-specific requirements may be announced separately through the Inner Circle, by email or on the Sun & Soul Jamaica website.
7. Benefits obtained before cancellation
Products ordered using member pricing while the membership was active will not be repriced solely because the membership is later cancelled.
Access to future discounts, releases, content, invitations and other ongoing benefits ends when the member’s paid membership period expires.
8. Changes to membership plans
Sun & Soul Jamaica may update membership prices, benefits or terms from time to time.
Where required, members will be notified before a material change affects a future renewal. A member who does not wish to continue under the revised terms may cancel before the next renewal date.
Any changes will be applied subject to applicable consumer-protection laws.
9. Contact us
Questions about Inner Circle billing, renewal or cancellation may be directed to:
Sun & Soul Jamaica
Operated by Tracean Miller
Email: tracean@sunandsouljamaica.com
Customer-service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time